Refund Policy

Cancellations

If a course does not meet the enrollment minimum and is therefore cancelled by Next Step Continuing Education, every effort will be made to accommodate you in another course. If there is no other course which is satisfactory to you, you will receive a full refund. 

Non-Credit Course Refunds

All refunds for non-credit courses including Computer, Cooking, Language, Law, Life & Leisure, Photography, Career Development, Diploma Exam Prep and Golf, are subject to a processing fee of 50% of the initial registration fee or $45, whichever is less. Refunds are not given if the request is made less than two (2) business days before the start of the first class. Refunds are not given for forgotten or missed classes, so please mark your calendar.  

High School Credit Course Refunds

Students born after Sept. 1, 1998:

  • 100% of the registration deposit will be refunded upon successful completion of the course.
  • Refunds will be processed once the Diploma Exam results are published.
  • No refunds will be issued for students who withdraw, stop attending or who are no-shows.
  • Students must officially withdraw through the Next Step Continuing Education office. 
  • Refunds may take up to three weeks to process.

Mature students born before Sept. 1, 1998:

  • Mature Fee refunds are subject to a processing fee of $80, if the request is made prior to two (2) business days before the start of the first class.
  • If a withdrawal request occurs less than two business days prior to the course start or after the first class but before the start of the third class then 50% of the registration fee will be retained.
  • No refunds will be issued after the start of the third class.
  • Non-attendance or no-shows do not constitute a withdrawal.
  • Students must officially withdraw through the Next Step Continuing Education office and refunds may take up to three weeks to process.

Textbook Deposit:

  • In order to receive a full textbook deposit refund, all school materials must be returned in good condition within two weeks from course completion, final exam and/or request for withdrawal.
  • Students must officially withdraw through the Next Step Continuing Education office. 
  • Refunds may take up to three weeks to process.

Summer School Credit Course Refunds

Students born after Sept. 1, 1998:

  • Up to and including June 2:
    • 100% refund for registration deposits and activity fees.
  • From June 3 to June 28:
    • CALM/Faith-based CALM - Activity fee non-refundable
    • CALM (Self-paced) - 100% refund of registration deposit
    • PE 10 - Activity fee non-refundable
    • 5 Credit - 100% refund of registration deposit and textbook fee
    • Extreme CALM/PE 10 - Refund minus $45 admin fee
    • Extreme Film - Refund minus $45 admin fee
  • July 2 and after
    • All fees non-refundable

Mature students born before Sept. 1, 1998:

  • Normal refund policy for mature students applies.

Busing Service Refunds

  • Normal non-credit refund policy applies.

Summer Camp Refunds

  • Normal non-credit refund policy applies.

NSF Cheques

NSF cheques and credit card chargebacks are subject to an administration fee equal to current bank charges.

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